Amara Brown - Orchestrating The Client Experience
Amara Brown of Amara B. Solutions informs us that delivering a great customer experience has to start with the company and its employees. You can't make great music for your customers if your orchestra isn't ready to perform. Amara suggests it is necessary to have a stable workforce that you invest in and train so you can deliver a remarkable customer experience. She advises to write down on paper who you'll deliver the customer experience you want covering people, processes, and systems. Listen to the end to get the details on her gift to our listeners.
Show highlights
03:27 Delivering a great customer experience starts with making sure your team is ready to deliver it.
05:30 You must constantly lean and improve your customer experience.
06:00 The importance of writing down your workflows.
07:42 The benefits from orchestrating your customer experience.
11:48 Four steps you need to take to orchestrate a memorable customer experience.
15:20 Learn about Amara. Email Amara at amara@amarabsolutions.com.
Email Jay at jay.kingley@centricityb2b.com
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