David McClaskey - Don't Blame Your Employees When Customers Aren't Happy
David McClaskey, President and Founder of the McClaskey Excellence Institute observes that a frequent complaint of quick service restaurant executives is their struggle with employees who don’t meet expectations and as a result experience ongoing customer dissatisfaction. When this happens, significant damage to reputation, revenues, and profits results.
David explains that you got here because your employees were trained to do the job, but not to the level necessary to provide the products and services without inconsistent results that customers notice. The most successful companies focus on how to effectively train their employees. David provides the 4 steps you need to do to deliver consistent performance while reducing overhead costs and increasing your profit margins. Companies that follow his advice see up to four times the repeat business compared to their competitors at significantly higher profitability.
Show highlights
01:04 The problem isn’t the employees, it’s how they’re trained.
02:41 Pal’s Sudden Service gets it right.
03:39 4 steps to deliver consistent performance at lower overhead and higher margins.
06:19 Learn about David. Email David at info@McclaskeyExcellence.com.
Email Jay at jay.kingley@referabilitymaven.com
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