David McClaskey - Achieving 100% Excellence 100% Of The Time
David McClaskey of the McClaskey Excellence Institute observes that two-thirds of employees are NOT engaged in their jobs. This results in your customers not getting products and services delivered so they 100% meet the brand specifications every time and not feeling welcome when they do business with your company. It also results in high manager turnover and low employee productivity due to stress and burnout. Even worse, things don't seem to be getting any better.
Too many leaders and managers accept that their products and services will at best MOSTLY meet their brand specifications MOST of the time. This means most companies' standards are designed to get the products and services wrong SOME of the time. David points out that because leaders' and managers' accept less than 100%, they get a result that’s less than 100%. The work environment is not designed for 100% execution of the approved processes. He recommends that managers provide corrective coaching every time they see a process not being precisely followed to achieve brand excellence and always meet customer expectations. David provides a 4-step implementation road map that can help any company achieve 100% excellence 100% of the time. Listen to the end to hear the details of David’s gift for our listeners.
Show highlights
03:06 Employers complain that their staff too often only do the minimum necessary to keep their jobs.
05:55 The underlying problem is that management doesn’t set the expectations that the work should be right every time.
08:00 Managers, not staff, are the cause of the lack of excellence.
09:55 You can actually get to a 98 or 99% level in practice while most others are in the 80% range with the right processes and expectations.
12:14 4-step implementation process to get to 100% excellence 100% of the time.
16:43 Learn about David. Email David at info@McClaskeyExcellence.com.
Email Jay at jay.kingley@centricityb2b.com
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